NPE-240A2 - 199,000 BTU Indoor / Outdoor Advanced High Efficiency Condensing Tankless Water Heater
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Purchased a Navien tankless water heater fast delivery and Nark was very helpful.
I purchased a Navien Tankless water heater less than a year ago. Early this week my water heater stopped working and I called Navien technical support to help me to trouble shooting the problem before I have to contact a technician to fix it. I was told by Navien technical support that don't provide any technical assistance to the home owners. Navien expects that you contact a "certified" technician/ Installer and then Navien, will tell that person how to fix it. I bought this unit because of the price but the customer service sucks. If you don't want to go through the same experience I just went through, please do not buy any product from this company.
Hi Miguel, I'm sorry to hear about your experience! It doesn't look like you purchased your Navien through us. It's fairly rare for one of these units to fail, but we troubleshoot and help solve any issues that our customers may encounter. If you want us to take a crack at your problem, feel free to give us a call. Thanks!
Recently purchased a Navien tankless hot water heater from Adam. What a pleasure! Adam knew exactly which water heater and shipped it on time. Then his followed up was amazing. Everything tracked perfectly.
Purchased a Navien boiler which had to be special ordered. Again Adam was right on top of things. Checked the order status and followed up with an email to me. Totally unexpected but very appreciated. Cannot recommend Adam and Your Supply Stop enough.
We had an older model of the Navien tankless water heater and I loved it so when it went out after 15 years. We bought another one. And I love this one. One side benefit is it is so quiet compared to our old one. You don't even hear it cycle any more.
The service from your company was above and beyond the best.
Navien NPE-240A2-NG - 199,000 BTU Indoor / Outdoor Advanced Condensing Tankless Water Heater
Navien NPE-240A2 - 199,000 BTU Indoor / Outdoor Advanced High Efficiency Condensing Tankless Water Heater
Features
- 1/2" gas pipe capable up to 24'
- Field convertible gas system
- Ultra condensing efficiency
- Dual stainless steel heat exchangers
- Low NOx emissions (20ppm)
- SCH 40, 2" venting up to 75'
- Cascading capable
- EZNav multi-line control panel
- Built-in HotButton control panel
- Common vent up to 12 units
Navien NPE-A2 simply a smarter hot water system for today's life styles
Navien...the proven leader in condensing tankless, makes it even easier to install and set up with the new NPE-A2 series
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Built-in recirculation system Navien’s patented ComfortFlow® system is the first to include a buffer tank, recirculation pump and fine-tuned controls into a tankless water heater, resolving the cold-water sandwich effect* and issues of minimal flow rates commonly found in other tankless water heaters. * The “cold-water sandwich effect” is the undesired introduction of cold water into the hot water supply line on occasions of frequent on/off operations. (Measure Guideline : Transitioning to a Tankless Water heater, DOE, Sept.2012). |
The built-in recirculation pump allows the NPE-A2 to recirculate water either through an external recirc line or through existing supply lines while using NaviCirc®, without the need for external pumps or controls.
Multi-line control with built-in intuitive softwareNavien’s new backlit EZNav™ control panel uses simple text and icons to make set up, operation status and troubleshooting faster and easier than ever before.
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